“The last 10 percent of performance generates one-third of the cost and two-thirds of the problems.”— Norman Ralph Augustine
“I don't think a manager should be a Dizzy Dean. I think he should be a guy who is a little more reserved.”— Walter Alston
“One-tenth of the participants produce over one-third of the output. Increasing the number of participants merely reduces the average output.”— Norman Ralph Augustine
“I run this place like a dictatorship, a benevolent dictatorship, but a dictatorship nonetheless.”— Rudolf Bing